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Pool Heat Pump – Common FAQs

Pool Heat Pump

If you’re thinking about buying a brand-new heat pump for your pool, it’s obvious that you may have some questions in your mind for which you’re seeking answers. These common FAQs about pool heat pumps will help new buyers looking to buy a pool heat pump as well as existing users already using the pool heat pump.

This Pool Heat Pump Common FAQs is divided into two parts:

  1. Pool Heat Pump Common FAQs for New Buyers
  2. Pool Heat Pump Common FAQs for Existing Users

I. Pool Heat Pump Common FAQs for New Buyers

1. How does a pool heat pump operate?

pool heat pump operateA heat pump makes use of electricity to collect natural heat. When the heat pump rotates its fan and draws in warm air, the warm air passes over an evaporator coil and reacts with a refrigerant inside the tubes, which causes it to produce a warm gas that is diverted to a compressor. The warm gas is compressed into a hot gas by the compressor. At the last stage of the process, the hot gas move towards the heat exchanger wherein it heats up an inner titanium tube. As water makes its way through the outer PVC tubing of the heat exchanger, the water is warmed by the inner heated titanium tubing. From this point, the heated water is pumped into the pool; simultaneously, more water is pumped into the heater. Likewise, the heating procedure gets repeated until the pool attains the desired target temperature, which is specified on the heat pump.

2. How long will the pool heat pump endure?

Pool heat pumps will easily endure for 10 to 20 years without any maintenance. However, with proper maintenance and care, a pool heat pump can last a lifetime.

3. What size of the heat pump should I purchase?

Your location and the size of your pool are the two major considerations for deciding the size of your heat pump. Generally, if your pool is bigger, you’ll need a bigger pool heater. Secondly, it depends on where you live i.e. your location – what type of climate your location experience i.e. moderate or colder climate, etc., accordingly a smaller or bigger pool heater may be required for maintaining your desired temperature.

4. How much time will the heat pump take to heat my pool?

Heating time will depend on the pool size, outside temperature as well as effective use of a solar pool cover.

5. What’s the coldest temperature at which a heat pump can operate?

The coldest temperature most heat pumps will operate at is 10 degrees Celsius. Nevertheless, certified low-temperature performance heat pumps can operate at temperatures falling to -1.11 degrees Celsius. Remember, even though a heat pump will still heat up to its upper-limit cut-off temperature, the efficiency of heating is often compromised.

II. Pool Heat Pump Common FAQs for Existing Users

1. Why does my pool heat pump leak?

pumpNormally, it happens because of the natural condensation process. Every type of heat pump will sweat and create a small puddle occasionally. This normally takes place when the heat pump is defrosting. However, an extremely big puddle of water around the unit may demand some pool heat pump troubleshooting. To determine where the leak is coming from, first switch off the heat pump and continue operating the pool pump. Wait for a few hours, then go back and check the water around the pump. If most of the water has evaporated then you’re likely on the safer side. Nonetheless, in the likelihood that the puddle remains, a few more things are there, that you can perform. To examine for any chlorine content, test the water with some drops of reagent or test strips. Routine condensation won’t test for any chlorine, so if chlorine is there, the leak is definitely coming from the heat pump. Call a qualified technician, let him thoroughly inspect the heat pump and fix the issue.

 

2. How is it that my pool heat pump operates but does not heat?

There are several reasons behind this kind of situation, so you should inspect the following things:

  • Inspect the air temperature. To function most efficiently, a pool heat pump needs warm air. However, the heat pump will run longer to recompense in cooler temperatures.
  • Check and ensure that your pool pump is transmitting sufficient water to your heater. A heat pump requires a balanced supply of water to manage the transfer and production of heat.
  • Inspect the vents for any rubbles or hindrances of any kind and clear them off. This will make sure most favorable airflow, which is critical to an air-source heat pump’s heating process.

3. Why is an “FLO” error displayed by my heat pump?

Generally, the error code “FLO” signals a water pressure problem. This means, the water flow is being limited or that none is being detected at all. At times, water flow problems can be induced by an obstruction in the pool system, arising anywhere from the filter to the pump and skimmer baskets. Here, the best thing to do is to clean out the skimmer and then clean off the pump basket. Next, inspect your filter to ensure it’s clean and facilitates water flow at the right pressure. If everything is inspected and the pump is surely obtaining adequate water, then the problem is probably with the faulty water pressure switch. Fortunately, this is not expensive and easy to change.

4. Why is my pool heater often shutting off?

When a heat pump often shuts off, it normally indicates that either there is an electrical or water pressure issue.

  • If error codes like “FLO” or “LO/HI” are displayed by your heat pump then the issue is linked to the water pressure. Fixing these issues, requires troubleshooting your pool pump or the heater. Instead, it’s better to call a qualified technician for fixing such technical issues.
  • In contrast, if your pump is working and not showing any error codes then there might be an issue with the power supply, so you’ll need to check the electrical setup. For this, you need to go to the heat pump and inspect electric terminals for any type of damage or rust formation. Next, inspect the wiring that starts with the pump and leads toward the breaker for any wear. Finally, examine the breaker and confirm that it is transmitting sufficient power to the heat pump. Again, if you aren’t very comfortable with electrical wiring and stuff, then it is better to call in an experienced electrician to fix the problem.

Thermo Pools is an established company (100% Australian-owned and operated) that supplies high-quality domestic pool heat pumps as well as commercial pool heat pumps.

If you want to enquire about an inverter heat pump & solar pool heating system, call us at Thermo Pools at 02 8850 4030 & Check our Google Reviews, and one of our expert and friendly teams will be happy to serve you!

Pool Heating Specialist

TESTIMONIALS

What clients say

Honestly Sunny cares and always answers the phone at any time. One of the best trades I’ve ever worked with. Years later and still communicates and helps if you have any questions, even small ones.
Sam Saad
Sam Saad
1771898206
We had a Solar Pool Heating solution installed by Thermo Pools over seven years ago and it has been going strong ever since. At the start of this season, the system would not kick on for some reason and it turned out to be a faulty controller and pump. Thermo Pools were prompt at determining the issue and providing repair services at a reasonable price. As we go into the current season of using our pool I am happy that we chose Thermo Pools when we did.
Bill Wright
Bill Wright
1769128632
We highly recommend Sunny as an exceptionally knowledgeable and dedicated professional. He went above and beyond in installing the Thermotube system, which heats our pool significantly faster than the traditional solar system we have had before. The system is compact, efficient, and far neater in appearance than our older style conventional system.What truly sets Sunny apart is his extraordinary level of care, dedication, and helpfulness. He took the time to understand our circumstances and tailored his approach to accommodate our needs—something we have never experienced before. His professionalism and genuine compassion made the entire experience outstanding.Sunny also offers pool repairs and deep cleaning of the pool. He will be undoubtedly the first professional we turn to, to complete this work. Many thanks Sunny.
Sonny and Thermo Pools have been fantastic to deal with and the pool heating system they offer is effective and long lasting. We have the same system that we installed in 2008 and it's still going strong. Can't recommend them highly enough!
Ros Harvey
Ros Harvey
1768004210
Jeff Buchan
Jeff Buchan
1767826489
Had a small leak from solar, one phone call and he was out the next day thks
kim kogias
kim kogias
1766830286
I can highly recommend Sonny and Thermo Pools product. Our system failed and he was the only operator willing to come and help with issue. Professionally diagnosed problem and fixed..we new due to leaks eventually system would need replacing. We were then hammered with large hail Now the roof needed to be replaced. Sonny worked in with roofers and solar was installed the day after roof. Amazing effort just before Christmas. He also sorted the old thermostat and wiring.This is the third rubber on roof and I can already tell its far superior. Pool reached 30 degrees in approximately 4 hours. Previously it took at least 2 weeks to get to this temperature. Sonny was a pleasure to do business with. He is proffessional. I couldn't be happier.Many thanks again.
Cheryl Potocki
Cheryl Potocki
1766530765
Great service from Sunny and Thermo Pools ! Would also like to give a shout out to theirThermorush panels, they have proved to be 2 x 3 times more efficient than our old panels.WOW! Work far better than expected,We made a great decision choosing Thermo Pools!!
Sarah Conlin
Sarah Conlin
1766371794
We had a very good experience dealing with Sonny as he replaced our old solar roof collector.
Tim Somerville
Tim Somerville
1764970543
Our experience with Thermo Pools was first class. Sunny was very prompt in providing us with a quote and followed up with a visit to ensure our measurements were correct and we had sufficient roof space to install the solar tubing. The installation was done soon after we accepted our quote and Sunny explained the workings of the solar system to us. Thermo Pools were very professional in their communications and we have no hesitation in recommending their services. Our new system is functioning well and as promised by Sunny.
Chris Sherrah
Chris Sherrah
1764747919
Sunny said he was busy but he fit me in for a repair, and found a problem I didn't know about, which he fixed too! And, he did a small extra-curricular job for us while he was up his ladder. I definitely recommend Sunny!
Shane Martin
Shane Martin
1764047278
I want to commend Sunny from Thermo Pools for his exceptional service in replacing our solar heating. His professionalism, promptness, and attention to detail were outstanding. Sunny's expertise and dedication make him a reliable technician, and I highly recommend him for solar/pool heating repairs and installation. He consistently goes above and beyond to ensure customer satisfaction. If you need high-quality service with a professional touch, Sunny from Thermo Pools is the person to call.
George John
George John
1763982285
Excellent service, on time, efficient and will continue to be my preferred supplier in the future. Sincere thanks.
Anthony Ockwell
Anthony Ockwell
1763882463
Sunny did an amazing job installing my solar heating. Buying from him was the best decision I could have made. He was super helpful, reliable and punctual, and he went above and beyond throughout the whole process. The installation was smooth with no issues at all. I am extremely happy with the result and highly recommend him.
Silke Dietzel
Silke Dietzel
1763427146
We recently had Sunny from Thermopools install our solar pool heating, and from start to finish, the experience was fantastic. Sunny came out personally to explain the entire process and what was involved, taking the time to make sure we understood everything. He was extremely knowledgeable and approachable, assuring us that we could contact him anytime with follow-up questions or if we ever had any issues.It's now been over two months since the installation, and we've really noticed a significant difference. We used to think our pool was too cold and only swam on the really hot summer days, but thanks to Sunny and the Thermorush technology, we've already been in the pool half a dozen times and it's only early in the season! It has absolutely been money well spent. I can't say enough kind words about how professional, personable, and reliable Sunny has been throughout the whole process. We highly recommend him and Thermopools to anyone considering solar pool heating.Kind RegardsAndrew and Shamila Beattie
Andrew Beattie
Andrew Beattie
1762685834
Sunny from Thermo Pools was absolutely amazing!From start to finish, the whole process was seamless. Sunny first came out to inspect the pool size, existing piping, and the installation location. He clearly explained what electrical work was required — I arranged this through my own electrician, though he also kindly recommended one.Ordering online was quick and easy, and the installation was efficiently scheduled via email. On the day of the install, Sunny did an outstanding job — he installed and wall-mounted the system about a metre off the ground, removed all the old solar tubing, and even took care of the disposal. The site was left spotless, and the entire job was completed within 4 to 5 hours.The end result looks fantastic and is incredibly easy to use and maintain. I couldn’t be happier and would highly recommend Thermo Pools to anyone looking for professional, high-quality service.
Daniel Cheong
Daniel Cheong
1761904372
We highly recommend Sunny from Thermopools. He made the whole experience from quotation to install very smooth for our pool heating.We look forward to engaging Sunny for possible future pool reno in the off season. Thank you for a great experience after a few no-shows from other businesses ⭐️⭐️⭐️⭐️⭐️
Melissa Sayer
Melissa Sayer
1761629634
From my initial telephone call to the end product, we could not fault the service we received from Sunny and his team. Every aspect of dealing with Thermo Pools ran so smoothly. Could not recommend highly enough. We are grateful for the service and product we received.
Lisa Bolger
Lisa Bolger
1760260463
Sunny and the Team from Thermo Pools did an amazing job repairing and maintaining my pool solar system.Plus recently installed some pool railings. All the jobs were competitively priced and completed with the highest quality.I would highly recommend the Thermo Pools Team for any project you are planning associated with your pool.
Steven Sherry
Steven Sherry
1759570149
Thermo Pools is nothing but professional! Responded quickly, came on time, explained everything, repaired the current old system and increased the systems capacity. I have, and will continue to recommend Thermo Pools.
Mike B
Mike B
1754790653
Highly recommend Thermo pools solar. Sunny was great, understands his products and was easy to work with. His workmanship was very professional.
Rocco Ursino
Rocco Ursino
1754304536
My pool was in poor shape, rust stains, tiles falling off, stained pebblecrete etc. Sunny was fabulous. He understood that I just needed the pool to be presentable again and didn't push for a big renovation. So happy with the result. It looks so fresh now. I even have a working pool light.Cheers Sunny and Joel
Maggie Young
Maggie Young
1753926193
Luis Lequerica
Luis Lequerica
1753142993
Great product, no fuss installation. Very quick and efficient with ongoing advice just a phone call awaySunny was great to install my solar pool heating system. Highly recommended.
Peter Drury
Peter Drury
1747870041
morris mcmahon
morris mcmahon
1745461734
Sunny from Thermo Pools provided us with a competitive quote for a solar pool heater for our new home and did an excellent job with the installation. After the system was installed, we had a minor concern, and Sunny responded promptly, personally checking everything to ensure it was in order. It has now been over a month, and we are happy with its performance so far. While it's still early to assess the long-term quality and reliability of the system, I can confidently recommend Sunny to anyone considering a solar pool heater.
Eric Chen
Eric Chen
1740297266
gerard page
gerard page
1738660483
I recently had Thermo Pools Sydney install a new pump and a up/down solar controller, and I’m beyond impressed! The service was fantastic, and I must give special credit to Sunny, who worked so hard that I got tired just watching him. His dedication, attention to detail, and tireless effort made the whole experience smooth and stress-free.
Sunny contacted me enroute to site and arrived at the time discussed. The job was investigated and the repair work required was completed to my satisfaction in a quick and efficient manner. I recommend Thermo Pools for work on solar pool heating.
Kevin Coombes
Kevin Coombes
1735424821
Despite challenging weather conditions during winter and autumn, Sunny demonstrated exceptional planning and adaptability, scheduling work around winds and rains to ensure the project was completed just in time for summer. Now, with the warmer weather, our family has been able to enjoy the pool almost every single day.Thank you for the great work and the end result has brought smiles all around.
Jack C. Hong
Jack C. Hong
1735019139
Incredible professional services. I strongly recommend Thermo Pools! Thank you
So happy with ThermoPools and Sunny’s service. Sunny installed solar tubing for our pool at a super affordable price plus 15 year warranty. Highly recommend
Deb McIntyre
Deb McIntyre
1731896703
Sunny from Thermopools did a very good job repairing my solar heating, as he has done in the past - highly recommended.
Friendly and prompt service with checkup and other repairs carried out at the same time. Sunny was very helpful and knows his stuff.
Kerry Curtis
Kerry Curtis
1729575910
Highly recommend Sunny, he was efficient with coming to do an obligation free quote on pool heating & install we are extremely happy!
Veronica
Veronica
1729400825
There was something about Sunny that made me want to both like him and trust him from the moment he turned up just one day after my making the call. The pool is big and deep and difficult to heat and I had tired of pumping water up to the roof with no results. Sunny looked down on it and declared the webbing was insufficient and it had not been plumbed properly. He then looked at the pump and diagnosed the controller as being out of order as well. He gave me a figure and looked at the doubt on my face. “If it doesn’t heat your pool, I’ll give you your money back” He was that confident. I did a bit of research, one person telling me that the inlet/oulet of the pool were configured so that whatever I put on the roof, it wouldn’t heat the pool. When I raised this with Sunny, he repeated his guarantee, with further detail that the pool would reach 26C after 5 consecutive days of sunny weather after 1st October. On the strength of that I asked him to go ahead and he was there just 2 days later, and on a weekend, busily removing the old system and replacing it with his bespoke system. He returned with a new controller and his guarantee neatly typed out on company letter head. The controller indicated a steady rise in the temperature of the pool and in the short time between installation and the end of September the pool temperature had already risen from 19 to 22. With the arrival of October and just two warm days on the long weekend the water in the pool reached the promised 26. Dealing with contractors is always a bit of a gamble, but this one paid off! I am as confident Sunny would have refunded the money had the pool not reach the prescribed temperature as he was confident that it would. “You can tear the letter up now” he quipped when I gladly informed him his prediction had come to fruition. I would, but I might hang on to it as a cute reminder there’s good people out there!
Stephen Hall
Stephen Hall
1728604948
Sunny did an excellent job. Very quick to come around, great communication and did an excellent job on the day. He did a great job on the trench with the pipe leaving the grass in the condition that it was originally in. Highly recommend!
Daiana Gresham
Daiana Gresham
1728381341
Sunny from Thermo Pools was a pleasure to deal with. Very professional, prompt service and installed with attention to detail. Happy to recommend.
Neil Wild
Neil Wild
1725331215
Sunny was recommended to me by a friend - and I am very glad she did. Sunny has just installed a new, very efficient solar pool heating system in time for the swimming season.There were some weather delays but Sunny kept me informed at every step of the way. Excellent service from Thermo Pools.
Valerie Howland
Valerie Howland
1724651059
I would like to thank Sunny for the a great installation experience. He explained what he was doing and asked for my preference - i.e. positioning of pipes, salt chlorinator cell, etc.He even fixed an issue he found under the roof tiles which could have become a major issue at a later point.His professionalism is excellent and I would recommend him to anyone.Again thanks for looking after our job.
Nes Bables
Nes Bables
1720850466
Based on website reviews, we contacted Sunny for advice on how to repair our filter box and equipment. Sunny was very knowledgeable and was able to solve our problem with the minimum of fuss and at a reasonable price. He communicated well and completed the job promptly. All rubbish was removed and the work site was left very clean. We highly recommend Sunny and will definitely use him again.
Jennifer Watts
Jennifer Watts
1720611378
Thank you Sunny for your prompt attention to repair the pool solar ties and leaking valve.
Doreen Monti
Doreen Monti
1720548726
Sunny did a fabulous job fixing our solar heating that someone else had installed, and replacing a salt cell and the chlorinator. He is great problem solver and very competent and helpful. I highly recommend Sunny from Thermo pools.
Lisa Blythe
Lisa Blythe
1712388885
A great service, the best we have ever had, strongly recommend them.
Carolyn Quadrio
Carolyn Quadrio
1712254038
Sunny is a hero. He's a swimming pool Chad.
Max New
Max New
1710324281
Thanks Sunny always a pleasure dealing with you .you have come to the rescue and fixing what we needed .
Kristina Bursic
Kristina Bursic
1709510914
rod rudders
rod rudders
1709334836
We have found Thermo Pools to be extremely professional, reliable and excellent value for money.They went above and beyond in their efforts to help my elderly father with his pool issues.We could not be happier with the service we received and would highly recommend them.Dawn Murdock
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